Providers give HIE vendors low grades for connectivity

POSTED IN: Electronic Health Records, Health Information Exchange (HIE), Quality and Safety

Connectivity issues persist with health information exchange, driving healthcare providers to give their HIE vendors low scores for customer satisfaction, according to a new report from research firm KLAS.

This and other key findings are detailed in its report, "Health Information Exchange 2012: Muddled in Interfaces."

More than 200 providers weighed in for the latest research, citing inadequate support around building timely interfaces for even the highest rated vendors.

"Building and supporting interfaces continues to be a big challenge for all vendors," said report author Mark Allphin. "Providers expect their health information exchange vendor to be an expert in moving data between multiple EMRs-regardless of the complexities or costs."

Epic, ICA and MobileMD are noted to offer better connectivity overall, though few Epic clients report sharing data with non-Epic facilities. While most vendor satisfaction scores have declined over the past year, Cerner was the only vendor in the report whose satisfaction scores have improved over that same time period.

The report also highlights vendors that are making strides with analytic reporting, patient portals and physician engagement.

The 11 vendors with the 80 percent share of the HIE market include Caradigm, Cerner, dbMotion, eClinicalWorks, Epic, ICA, Medicity, Orion Health, OptumInsight, RelayHealth and Siemens.

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